PRIVACY POLICY

Welcome to The Ashana – a sanctuary of serenity in the heart of Faro. As caretakers of your experience both online and within our walls, we are devoted to protecting your privacy with the same reverence we extend to every guest.

This Privacy Policy outlines how Atlantisavana Lda. ("we," "us," or "our") collects, uses, stores, and safeguards your personal information through our website (www.theashana.com) and any associated communications.

1. Information We Collect

We may collect and process the following categories of personal data:

Contact Details – name, email address, phone number, postal address
Booking Information – preferences, dates of stay (when applicable), number of guests
Payment Details – encrypted payment data (via secure third-party processors)
Browsing Behavior – IP address, browser type, pages visited (collected through cookies)
Communications – any messages or inquiries sent through our contact forms or email

2. How We Use Your Information

All information we gather is used to curate a seamless, personalized, and secure experience:

To respond to inquiries and manage pre-booking expressions of interest
To honor Founding Member registrations and communicate special offers
To personalize your future stay at The Ashana
To enhance the functionality and performance of our website
To fulfill any legal or regulatory obligations

We will never sell or rent your personal data to third parties. Selected partners (such as booking engines or marketing platforms) may process your information strictly under our direction and in accordance with applicable data protection laws.

3. Legal Basis for Processing

We process your data only when one or more of the following applies:

You have given explicit consent (e.g., subscribing to newsletters)
It is necessary to fulfill a contract (e.g., your pre-booking benefits)
There is a legitimate interest (e.g., service improvement, fraud prevention)
Compliance with legal obligations

4. Cookies

Our website uses cookies to enhance user experience. These may include:

Essential Cookies – for core site functionality
Performance Cookies – to understand how visitors use our site
Marketing Cookies – to personalize content and measure engagement

You may adjust your browser settings to decline cookies, though doing so may affect your experience.

5. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (right to be forgotten)
Restrict or object to certain processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority

To exercise these rights, contact us at info@theashana.com.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined above, or as required by law. Pre-booking data for Founding Members may be retained longer to honor your member status and benefits.

7. Data Security

We employ robust security measures, both technical and organizational, to protect your information from unauthorized access, disclosure, or misuse.

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors without verifiable parental consent.

9. Changes to this Policy

This Privacy Policy may evolve as our offerings and legal obligations change. We will post any updates on this page and, where appropriate, notify you via email.

Should you have any questions or concerns about this policy or your data, please reach out to:

Atlantisavana Lda.
Rua Castilho 11-19, 8000-243 Faro, Portugal
Email: info@theashana.com